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FAQ

Everything you need to know about TrulyUs. Can't find what you're looking for? Contact our support team.

Yes.

An ID-Verified Passport is required before joining the dating platform. This protects the community and its members and ensures you know exactly who you're speaking with.

An ID-Verified Passport signals more than identity — it reflects a commitment to dating with integrity.

An Unverified Passport reflects the same personal commitment to integrity but does not include ID verification and does not grant access to the dating platform.

Only if you choose.

You may share your passport number or QR code with someone. They cannot access your Passport without that information.

Think of it as a credential of integrity — portable, but always under your control.

When you create a Passport, you commit to five promises. They are not about perfection. Everyone misses signals, makes mistakes, or falls short at times. They are about intention and accountability. By agreeing to them, you are saying: I will act with integrity and take responsibility for my missteps. These promises form the ethical foundation of TrulyUs:

  • Be truthful about who you are
  • Be clear about what you're looking for
  • Respect the dignity of others
  • Honor boundaries
  • Exit connections responsibly and gracefully

Creating an Unverified Passport is free.

An ID-Verified Passport requires a one-time $5 verification fee (credited toward your first month's subscription to the dating platform, should you decide to join).

Access to the dating platform is $10 per month.

There are:

  • No premium tiers
  • No pay-to-prioritize features
  • No in-app purchases
  • No line-jumping

Everyone has the same experience.

Your data is never sold, traded, or shared.

It is used only to operate the platform and maintain safety.

For ID verification, we use Veriff, a secure third-party provider. TrulyUs does not store your government ID images — only confirmation of verification status.

Members may have up to three active conversations at once.

When a conversation ends, that space opens for a new one.

This design encourages deliberateness and reduces distraction.

If a connection moves into real life, both parties may mark it as "Moved to IRL."

The conversation then shifts to your Memory Bank:

  • Full history preserved
  • No new messages allowed
  • Your active conversation count resets

Important details remain accessible — without clutter.

The Green Room is a private space where you can save profiles you may wish to connect with in the future when you have an available conversation slot. Placing someone in your Green Room does not notify them. They will not know they have been saved. The Green Room supports deliberate pacing — allowing interest without pressure.

The TrulyUs Week is not an algorithm.

It is a transparent rhythm.

Each day highlights a different lens for introducing people, so the experience remains intentional rather than gamified.

  • Monday: Proximity
  • Tuesday: Age proximity
  • Wednesday: Recent activity
  • Thursday: New members
  • Friday: Recent activity
  • Saturday: Recent activity
  • Sunday: "Open To" — outside your comfort zone but within your stated openness

We do not generate compatibility scores.

We do not calculate hidden rankings.

We do not produce FICO-style metrics for human connection.

You see people who match your preferences — and who match yours.

AI supports clarity and safety. It does not control matching.

AI may assist with:

  • Bio drafting
  • Conversation starters ("contextual nudges")
  • Suggestions for sensitive moments (e.g., "End Gracefully")

These suggestions are editable and are never based on private chat history or hidden scoring.

AI does not decide who you see. Matching is based solely on mutual preferences.

AI is also used to:

  • Detect harmful behavior
  • Flag concerning language
  • Escalate serious matters to human review

Human judgment governs final decisions.

Everyone on the dating platform is ID-Verified.

Sharing Passports is an additional step — mutual transparency.

When you click "Ask to Share Passports," your match receives a system prompt.

Before sending, you will both see this reminder:

"Full names are visible only after mutual Passport sharing. Do not screenshot or forward this information. Misuse of verified identity data will result in permanent removal from TrulyUs."

Once both parties agree:

  • Full names become visible
  • Any validated conduct issues appear

If no Passport is shared, you may continue chatting — but transparency is a choice.

Trust should move in both directions.

Concerns can be submitted directly within the app.

If conduct occurs offline, it may still be reported.

Anyone who has been given a passport number may submit a concern.

TrulyUs follows a structured review process:

  1. The individual is notified immediately.
  2. They have two weeks to respond.
  3. During that period, nothing appears on their passport.
  4. If they do not respond, the issue is validated.
  5. If they respond, the reporting party has two weeks to reply and request adjudication.
  6. TrulyUs makes a final determination.

If validated, the issue will appear against the relevant promise around dating with integrity, and for a defined period. Issues are shown numerically (e.g., one, two, three) under the applicable category.

Only information necessary to confirm validity is displayed. No private data is shown.

If validated issues exist, they will appear against the relevant promise around dating with integrity.

Issues are shown numerically (e.g., one, two, three) for the applicable promise. No additional narrative or detail is provided.

Yes. You may cancel your subscription at any time. The cancellation process is straightforward, and there are no hidden hurdles.

You may also suspend your account once all active conversations are closed. During suspension:

  • Your profile is not visible.
  • You cannot initiate or receive new conversations.
  • Your Passport remains valid.
  • You will not be charged for your subscription during this period.

If you choose to return, your account can be reactivated with your prior data and Green Room preserved.

TrulyUs will launch when there is sufficient density to ensure a safe and vibrant community within the initial geography.

Early access is focused on the Northern Virginia / DC corridor.

Your ID-Verified or Unverified Passport is active immediately and may be shared at any time.

Legal Documents

Terms & Conditions

The rules of the road. These are the basics that keep TrulyUs running smoothly and fairly for everyone.

DownloadTerms & Conditions PDF

Privacy & Data Safety Pledge

Your data is yours. We verify people without selling your info, and we protect it like it's our own.

DownloadPrivacy & Data Safety Pledge PDF

AI & Conduct Policy

We use AI to protect the community. Here's how we use AI (and how we don't).

DownloadAI & Conduct Policy PDF